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WEB HOSTING FAQ:
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What is a Virtual Domain?
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Can I access my domain address with or without
the "www"?
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Do you offer dial-up Internet access?
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Do you handle the domain registration process?
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Can I transfer an existing domain to your
servers?
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How long does it take before my domain name is
active?
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How do I transfer files to my web site?
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Will I have unlimited access to update my
pages?
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Can I use my account for commercial purposes?
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How long does it take to set up a new account?
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Can I subdivide my space and resell it?
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Can I have additional domains pointing to the
same main page of my domain?
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Are 3rd level domains available
(anyname.mydomain.com)?
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What's the difference between a POP account,
and an email alias?
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How can I change my domain name?
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Your prices are all in U.S. dollars, how much
is that in my currency?
- Do You
invoice for hosting?
A Virtual Domain means having your own domain name
(http://www.your-name.com)
without having to install expensive server hardware and software. With a Virtual
Domain, you utilize our server's storage space, however you are still
professionally represented via your own personal Internet web address domain
name (www.your-name.com) and by your own personal e-mail address domain name
(you@your-name.com).
You should check our "WHOIS"
service to make sure that your desired domain name is available.
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Yes, you will be able to access the domain address with or without the
"www" in front of the domain name. Example: [http://www.your-name.com]
or [http://your-name.com] is acceptable, whichever you prefer.
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No, you will need local Internet access in order to maintain your web site
and retrieve email addressed to your site. There are many places to get dialup
services, many of which are even free. If you have questions concerning your
current Internet access, and whether or not it will comply with
Kryss.com's web
services, please contact us via e-mail.
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Yes. We will be more than happy to
register
your domain name for you at only $19.00 per year (a great savings over
Network Solutions, who charge 70.00 for the first two years, and 35.00 per year
thereafter) or if you are moving an existing domain name to our servers from
another host, see the next section for more details.
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Yes, just be sure to specify that you are requesting a transfer and NOT a new
domain. If you are moving your site to our servers from another hosting company,
you will need to change the DNS (domain name server) entries for your domain
name. (sometimes referred to as NameServer entries) NOTE: You should first
upload your site's current pages and files to the IP address you received from
us when you ordered. You do not want to change your NameServer entries until
you have finished this, because your domain name will point to a site with no
pages, causing down-time for your site. (an IP address can be used like a domain
name, so you'll upload your pages using that, and then when the NameServers are
changed, your domain name will point to your new site with us.)
At the end of the 72 hours you should verify that you've been switched over,
and then contact your previous host to have them delete the old domain from
their records and update their DNS record. If you use this same provider for
your Internet access you will not be able to access your domain site until they
update their DNS.
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If we register your new domain name, it should be ready in about 24 hours,
but may take up to 48 hours to show up on the net. It can take up to 72-hours
before it is active. All Internet providers must update their records (DNS
tables) to reflect the new site's location.
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Files must be transferred to the web server via File Transport Protocol (FTP)
or Telnet. If you need FTP, telnet, mail, or other Internet software, visit Shareware.com.
Shareware.com is a source for the latest Internet applications with ratings and
reviews to help you decide which application is best suited for your needs. An FTP
tutorial is also available for beginner users who may not be familiar with
FTP. You should also visit our customer
service desk for our manual, tutorials, and more on how to get started.
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You have unlimited access via FTP and Telnet 24-hours a day. As such, you can
create and maintain your web pages on your own computer and upload files to your
web site at your leisure.
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Yes, you can use your account for commercial purposes. The World Wide Web has
become the most efficient and cost-effective means of making information
available to the users of the Internet community and we encourage our customers
to utilize such an enormous medium.
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New accounts are generally set up within 24 hours from the time we receive
your order. Once an account is set up an activation notice will be sent to you
via email including your user-ID, password, and FTP hostname. You can begin
uploading files to your new web site immediately. If you do NOT receive this
information within 24 hours, please let us know, as the odds are, you have
entered your email address incorrectly on the order form, and we cannot contact
you!
Domain account users will be given a temporary URL (IP address) to access their
site via the web prior to the completion of either domain registration or domain
modification.
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Yes, we do allow you to create subdirectories which you can use to offer friends
or clients space as long as its within our policy guidelines. You can also
request additional FTP accounts with limited access to a specific directory for
a small additional charge.
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Yes, for a one time $35.00 setup fee for each additional domain we can mirror
your main web pages and mail system. This is a great way to expand the marketing
of your present business, and double your exposure on the search engines!
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Yes, We can give you a third level domain name such as
yourname.kryss.com
or if you have a existing domain with us anyname.yourdomain.com. The packages
are the same as the one posted for normal domains, the advantage to these is
that registration is not needed. This means no registration fees. You can also
park third level domain names, just like other domain names. (see above)
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By default, your account is setup to receive all emails sent to anything@yourdomain.com
in the main pop email box of your account, which by default is yourdomain@yourdomain.com
You do not have to edit anything to accomplish this. The difference between a
pop account and an email alias, is that a pop account has its own login and
password. An alias simply forwards to somewhere else. As described above, any
alias not specifically told to forward elsewhere is automatically forwarded to
the main pop account of yourdomain@yourdomain.com
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We're sorry, but we can not change a domain name. The only way to accomplish
this would be to get a new account, move your files over from the old account,
and then cancel your old account.
You can do this with no setup fee on the new account, if you put in the comments
section of the order form "changing domain names from yourcurrentdomain.com
- do not charge setup" and we'll make sure you're not charged for it.
Alternatively, you can register the new name (for only $25.00!)
and then park that name on to yourcurrentdomain.com (order that here
for a one time fee of $35.00) so that no matter which name the visitor types into
their browser, they will still go to your site. You will also receive all the
email from anything@yournewdomain.com in your main box at yournewdomain@yournewdomain.com,
however, you will not be able to forward particular address@yournewdomain to
anywhere, or use autoresponders, etc... but it will allow you to give out that
url for your site, and also to list it in the search engines (double your
exposure!)
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All of our packages are priced in United States currency, however, you can
easily find out how much it would be in your particular currency by clicking on
the url (web address) below. (remember to use the back button on your browser to
get back here)
http://www.x-rates.com/calculator.html
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Do
You invoice for hosting?
No. We require
all month to month accounts to be set up on Auto Billing - your welcome
letter will tell you how to set that up.
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